Contact us

Write to us

Email coolroom@shincostore.com. We answer questions about which unit fits a room, how a window kit goes in, which drain option suits a basement and which remote fits which air conditioner, as well as wrong prices, broken links and corrections, within two working days.

Orders, returns and repairs

Orders go through our retail partner. For a delivery, a refund or a unit that arrived damaged, use the order page where you checked out: that is where the order lives. Warranty terms are in the paperwork that comes with each unit.